Do you excel in a deadline-focused, fast-paced environment with multiple, varied projects? Are you interested in working with a dedicated team on strategic and creative projects for a multitude of clients in a mission driven company?
SmithBucklin, a 100 percent employee-owned association management company, is looking for an Account & Operations Coordinator to join our Promotional Products team in our Chicago office. The Account & Operations Coordinator, is responsible for providing operational support to the SmithBucklin Advertising Specialty Institute (ASI) certified distributorship for promotional products and apparel (“Promo”), serving dozens of professional trade associations and non-profits across multiple industries.
What You Will Do:
Provide a steadfast commitment to customer service, with the ability to build productive relationships and resolve complex issues
Generate proposals, order fulfillment, and order tracking
Manage supplier relationships, including executing payments, issue resolution, and maintaining overall supplier satisfaction
Fulfill all Promotional Products Unit marketing efforts, including email campaigns, collateral, events, regular communications, etc.
Perform monthly financial analysis along with forecasting, invoicing, and budget development
Assist with order delivery by maintaining updated records
Work closely with cross-functional teams to ensure brand deliverables are met
Assist with other projects as necessary
This Role Might Be for You If…
You have a passion for stewardship of company brands and missions
You enjoy actively cultivating strong relationships with clients, external vendors and internal staff teams
You have superior customer services and organizational skills with a dedication to completing projects in a timely manner
You are interested in learning how to operate a business
Self-starter with strong communication, interpersonal and organizational skills, and is highly detail-oriented
Experience with managing multiple projects and have the ability to work in a fast-paced environment
Strong sense of urgency and problem solving skills
Strong interpersonal skills and customer service orientation
Proficient in Microsoft Office Suite (Word, Excel and PowerPoint)
1-3 years of corporate or corporate-relevant experience
Ability to multi-task and adhere to tight deadlines
Proficiency in MS office with proficiency in Microsoft Word, PowerPoint and Excel
Detail oriented and comfortable working in a fast-paced environment
Strong written and verbal communication skills
Experience with Salesforce, Photoshop and familiarity with InDesign
Experience with promotional products distribution
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.
Equal Employment Opportunity
At SmithBucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, our unique environment provides exposure to and engagement with accomplished and influential industry leaders who serve on their respective association’s board of directors or committees.